Cancellation policy

Purchase Options & Cancellation Policy

VVSANDBETTER™ is a trade name of Saint Julius Limited Liability Company. This policy explains the ways you can pay for an order, what each one commits you to, and when an order can be cancelled. It sits alongside our Refund Policy, which governs returns and refunds once a piece is made.

1. How you can pay

Almost everything we sell is made to order, so we offer several ways to pay for it.

  • Pay in full. Card at checkout. Production is scheduled as soon as we have a usable impression.
  • Deposit and balance. Our standard arrangement is 50% to start and the balance before your set ships. The deposit reserves your slot and covers materials.
  • Agreed payment plan. On larger orders we will sometimes agree a schedule with you directly. Any plan is confirmed in writing before we begin, and production is scheduled against it.
  • Third-party financing, lease-to-own and buy-now-pay-later. We work with outside providers. You are approved by them, not by us, and your agreement is with them. Each runs its own approval with its own limit — if one declines you, come back and try another.

Nothing ships until the balance on your order is paid in full, whichever method you use.

2. The point of no return: when we receive your molds

There is one clear line on every custom order.

Once your molds reach our bench, the order is final. That is the moment we start buying material against your set — metal is ordered, stones are pulled and matched to your specification, and bench time is booked. From that point the order cannot be cancelled or refunded, and deposits are not returnable.

Paying a deposit does not lock you in. Ordering a mold kit does not lock you in. Sending your molds back does.

We use that moment deliberately, because it is something you control and can see. You are not guessing at what stage we are at internally.

3. The $250 order fee

Every custom order carries a non-refundable order fee of $250, applied from the moment you place it. This is part of your deposit, not an extra charge on top.

It covers what we spend immediately on your order and cannot get back: your impression kit, its shipping both ways, and the first materials we commit to your set. We start on those the day your kit goes out, which is why the fee applies from the start rather than later.

Everything you have paid above the $250 stays refundable right up until your molds reach us.

4. Cancelling before we receive your molds

Up until your molds arrive with us, you can cancel. Contact us at 281-572-6159 or custom@vvsandbetter.com.

We will cancel the order and refund everything you have paid less the $250 order fee. Refunds go back to the original payment method.

If you are having second thoughts, tell us before you post your molds back. Once they are with us we cannot undo it.

5. After we receive your molds

Custom pieces are cut to one person's mouth and cannot be restocked or resold, and by this stage we have already committed money to materials for your specific set. The order is final and deposits are not refundable.

That said, we would rather solve a problem than lose a customer. If something has changed — the design, the metal, your circumstances — talk to us before you assume the answer is no. Where the piece has not gone too far, we can often change the specification, and we will always look at a case individually.

6. Payment plans and missed payments

If you are on an agreed plan with us:

  • Your set is built to the schedule we agreed and held for you until it is paid off
  • Finished work is not released until the balance clears
  • If payments stop and you do not respond to us, we will contact you before doing anything else. We do not quietly cancel orders or keep money without telling you.
  • A plan can be paused or restructured by agreement — ask us rather than going quiet

7. Financing and lease-to-own

If you paid through a financing, lease-to-own or buy-now-pay-later provider, your payment agreement is with that provider and their terms apply on top of ours. Cancelling an order with us does not by itself close your agreement with them.

Where we cancel or refund an order that was financed, the refund is processed back through the provider and your agreement is adjusted or cancelled in line with their rules. We will tell you what we have done; you should also check your account with them.

Non-custom items bought through financing or lease-to-own (excluding "Pay in 4" style products) can be returned within 30 days under our Refund Policy.

8. If we cancel an order

We reserve the right to refuse or cancel an order — for example where a payment cannot be verified, where an order appears fraudulent, or where a pricing error has occurred. If we cancel, you are refunded in full, and we will tell you why.

9. No subscriptions

We do not sell subscriptions or recurring-billing products. Nothing on this site will bill you automatically on a repeating basis. Every order is a one-time purchase, whatever payment method you use to pay for it.

10. How to cancel or ask a question

  • Call or text: 281-572-6159 — fastest
  • Email: custom@vvsandbetter.com
  • Mail: Saint Julius Limited Liability Company d/b/a VVSANDBETTER™, 300 Sharpstown Center, Houston, TX 77036, United States

Please contact us before opening a dispute with your bank or card issuer. In almost every case we can sort it out directly and faster.

Last updated: September 3, 2026