Shipping policy

VVSANDBETTER™ Shipping Policy

VVSANDBETTER™ is a trade name of Saint Julius Limited Liability Company. We are committed to providing a reliable, secure shipping experience. This policy outlines our shipping methods, processing times and delivery expectations. By placing an order with us, you agree to this Shipping Policy.

1. Processing & production times

  • Mold kits. Free with every custom order. Kits ordered before 2:00 PM Houston time, Monday to Friday, ship the same day. Orders placed after that, or at a weekend or holiday, ship the next business day.
  • Custom pieces. Production starts when a usable impression reaches our bench in Houston — not when you place the order. From that point, allow 16–20 business days for us to build your set. That is roughly three to four calendar weeks. If your impression cannot be worked from, we will contact you and send a replacement kit rather than casting from a bad mold, which adds time.
  • In-stock items. Processed within 2–3 business days after payment confirmation.
  • Transit. Standard shipping typically takes 3–4 business days once a package leaves us.
  • Delays. These are estimates based on our normal workload, not guaranteed delivery dates. Carrier disruptions, severe weather and other events outside our control can affect delivery. We will keep you informed and chase the carrier with you, but we cannot be liable for delays we do not cause.

We will tell you when your mold lands and when your set ships. Full mold kit guide here.

2. How every order ships

Every package that leaves us is:

  • Tracked, with the number sent to you once it ships
  • Signature required on delivery. We cannot waive this, and we will not.

Finished pieces ship in a case, with a fitted tray and care instructions.

2a. Shipping Protection — please read this before you decline it

At checkout you will be offered Shipping Protection for $9.99. It matters more than the price suggests.

With Shipping Protection. Your package ships on a label purchased through our specialist jewelry shipping insurer, and is insured for the full value of your grill. It still arrives as a FedEx delivery and travels the same way — the difference is the cover behind it. If anything happens to it in the mail, we file the claim and we make it right: we repair the piece where it can be repaired, and where it cannot, we remake it.

Without Shipping Protection. Your package ships on a standard FedEx label. Carriers apply strict limits to what they will pay out on jewelry and precious metals, and those limits are far below the value of most of what we make. In practice this means a set shipped without protection is effectively uninsured. If it is lost or stolen in transit, we will help you chase FedEx, but recovery is limited to whatever the carrier's standard terms allow, and we cannot replace or refund the piece.

On a set worth thousands of dollars, $9.99 is the cheapest thing on your order. We strongly recommend taking it, and we will remind you before your set ships.

3. FedEx Hold at Location — our recommended method

Wherever possible we prefer to ship to a staffed FedEx location near your address rather than leave a high-value package at a door. Our jewelry shipping insurer considers this the safest way to move a piece like this, and our experience agrees: the package is signed for by a FedEx employee, held securely, and released only to you with photo ID.

We will always ask you first. We never redirect a package without your say-so. When your set is ready we will contact you, propose the nearest FedEx location, and ship wherever you tell us to. If you would rather have it delivered to your home or work address, that is your call and we will do it.

If you choose a Hold at Location pickup:

  • Bring government-issued photo ID matching the recipient name on the package
  • FedEx typically holds a package for five business days before returning it to sender
  • If a package is returned to us uncollected, we will re-ship it and re-shipping costs are the customer's responsibility

4. Shipping methods & costs

All rates are calculated at checkout. Every method below is tracked and signature-required. Insurance is separate — see Section 2a.

United States (all 50 states, plus DC, Puerto Rico, the US territories and APO/FPO addresses):

  • FedEx 2 Day — $25
  • FedEx 2 Day AM — $36
  • FedEx Standard Overnight — $49

Canada:

  • FedEx International Priority — $175

We do not currently ship outside the United States and Canada. If you are elsewhere, contact us before ordering and we will tell you what is possible.

Canadian orders may be subject to duties, taxes and customs fees on arrival. These are set by Canadian customs, are the customer's responsibility, and are not included in what you pay us.

FedEx does not deliver to PO boxes. Please give us a street address, or choose FedEx Hold at Location (Section 3).

5. Address accuracy & changes

You are responsible for giving us a complete and accurate delivery address. Please check it before you confirm your order. We are not responsible for packages delivered to an address you supplied incorrectly, and re-shipping costs in that case are the customer's responsibility.

If you need to change a delivery address, contact us immediately at 281-572-6159. Once a package is in transit our ability to redirect it is limited.

6. Lost, stolen or damaged packages

  • In transit, with Shipping Protection. Your piece is insured for its full value. If it is lost or damaged before delivery, we file the claim — you do not deal with the carrier yourself — and we put it right: repaired where it can be repaired, remade where it cannot. Contact us and we will handle it.
  • In transit, without Shipping Protection. We will help you open a case with FedEx, but recovery is limited to the carrier's standard liability, which for jewelry is minimal. We cannot remake or refund a piece lost in transit on an unprotected shipment. See Section 2a.
  • After delivery. Once a package has been delivered and a signature captured, responsibility passes to the recipient. VVSANDBETTER™ is not responsible for a package stolen or lost after that point. This is exactly why we recommend FedEx Hold at Location — a signature at a staffed counter removes almost all of this risk.
  • Tracking says delivered but you don't have it. Contact us within 48 hours so we can open a carrier investigation while the trail is still fresh.
  • Damaged on arrival. Contact us immediately with photographs of both the packaging and the item, before discarding either.

7. Refits, repairs and warranty service

If a piece is coming back to us for a refit, stone replacement or cleaning, contact us first at 281-572-6159 so we can tell you how to pack and send it. Send it insured and tracked — the same standard we ship to.

Return shipping back to you is covered by us on warranty work.

8. Deposits and balances

Many custom orders run on a deposit. Nothing ships until the balance on your order is paid in full. If a balance is outstanding when your set is finished, we will contact you to settle it before we book the shipment.

9. If your mold never comes back

Production cannot start until we have a usable impression. If your kit has been with you for a while and we have not heard from you, we will check in. Your order stays open and your deposit stays credited to it — we do not cancel orders because a mold is slow. If you have lost your kit or ruined all six trays, tell us and we will send another.

10. Contact us

Last updated: September 3, 2026