Refund policy

VVSANDBETTER™ Refund & Return Policy

VVSANDBETTER™ is a trade name of Saint Julius Limited Liability Company. We build custom grillz in Houston using solid precious metals and real stones — VVS clarity or better, every set. Please read this policy carefully before placing your order. By completing a purchase you acknowledge and agree to the terms below.

1. Custom made products (final sale)

All custom grillz and custom jewelry are made specifically for one customer and are non-returnable and non-refundable. Custom items include, but are not limited to:

  • Custom grillz
  • Diamond, lab diamond and moissanite grillz
  • Custom stone settings
  • Any other made-to-order item

Because these pieces are cut to one person’s dental impression, they cannot be restocked or resold. All custom orders are final sale once production begins.

2. Production & order commitment

Once your molds reach our bench, your order is final. That is the point at which we begin buying material against your set — metal is ordered, stones are pulled and matched to your specification, and bench time is booked. From that moment the order cannot be cancelled, modified or refunded, and deposits are not returnable.

Before your molds reach us, you can still cancel. Paying a deposit does not lock you in and neither does receiving a mold kit — sending your molds back does. If you cancel before we receive them, we refund everything you have paid less a non-refundable $250 order fee, which covers your impression kit, its shipping both ways, and the first materials we commit to your set the day your kit goes out.

Full detail is in our Purchase Options & Cancellation Policy.

3. Non-custom items (returnable)

Any item that is not made to order is eligible for return. This includes standard inventory pieces and any non-custom grillz.

Return requirements:

  • Returned within 30 days of delivery
  • Original, unworn and undamaged condition
  • All original packaging included, where applicable

If those conditions are met, a full refund is issued to the original form of payment. Items showing signs of wear, damage or alteration are not eligible for return.

4. Financing & lease-to-own purchases

We work with trusted financing and lease-to-own providers. Any non-custom item purchased through financing or lease-to-own (excluding “Pay in 4” options) is eligible for return in accordance with this policy.

To qualify, the item must be non-custom, returned within 30 days, and unworn, undamaged and in original condition. Once a return is approved, it is processed in accordance with the financing provider’s terms and any agreement is adjusted or cancelled as applicable.

5. Grillz fit guarantee

Every set is custom-made to your teeth impressions and carries a guaranteed fit.

  • Free refits, for as long as you own the set
  • The grillz must be returned to us for adjustment
  • Updated molds may be required

We will keep adjusting until the fit is right. Grillz are not eligible for a refund once produced.

6. Manufacturing defects

If a verified manufacturing defect occurs, we will repair or correct it. Examples include stone setting issues, structural defects caused during production, and receiving an incorrect item. Items must be returned for inspection before a resolution is determined.

7. Stone warranty & maintenance

We stand behind our craftsmanship. Every customer receives, at no charge:

  • Free stone replacement for life — if a stone comes loose or falls out, we replace it
  • Two free professional cleanings per year

Mail-in service requires the piece to be shipped to us; return shipping is covered by us. Damage caused by impact, misuse, modification or third-party repair is not considered a manufacturing defect and is quoted separately.

8. Rare case-by-case resolutions

While refunds are not offered on custom items, unusual situations may be reviewed at our discretion. Possible resolutions include repairs, adjustments, refits, store credit or, in very rare cases, a refund. These are not guaranteed and are evaluated individually.

9. Payment disputes

By placing an order, the customer agrees to contact us first so we can resolve the issue directly — in almost every case we can. We reserve the right to contest disputes on custom-made products and on orders produced to an approved design, using order confirmations, design approvals, production records, customer communication, and signed shipping confirmation.

10. Shipping & delivery

All shipments are fully insured, tracked, and require a signature on delivery. Once an order is delivered and signed for, VVSANDBETTER™ is not responsible for lost or stolen packages.

11. Contact us

For any questions or support: